1. Order Processing and Dispatch Muzicara LLC (doing business as TDLA Instruments) securely packages and processes all orders from our official dispatch center. All outbound shipments and authorized returns are processed through our primary mailing address:

​TDLA Instruments 374 East H Street, Suite A 639 Chula Vista, CA 91910 ​

2. Domestic Shipping (United States) We utilize specific carriers based on the size, value, and security requirements of the item being shipped to ensure it arrives safely: ​Small Items & Accessories: Mouthpieces, custom apparel, and small accessories are standardly shipped via USPS. ​Professional Instruments: All large musical instruments are shipped securely via UPS or FedEx to guarantee tracked, insured delivery. ​

3. International Shipping and Customs Duties We proudly ship our custom instruments and accessories worldwide to performing musicians. However, all international shipments are subject to the specific customs laws, duties, and import taxes of the destination country. ​Customer Responsibility: The buyer is 100% responsible for paying any and all local customs fees, import taxes, tariffs, or handling charges levied by their government upon the package’s arrival in their country. ​Abandoned Packages: TDLA Instruments will not issue any refunds for products or shipping costs if a package is abandoned, delayed, or destroyed because the customer refuses or fails to pay their required customs fees. By placing an international order, the buyer accepts full financial responsibility for clearing the item through their local customs agency. If an item is abandoned at customs, the sale is considered final and no compensation will be provided. ​

4. Shipping Damage or Loss Once an item is handed over to the shipping carrier (USPS, UPS, or FedEx), the carrier assumes responsibility for its transit. If an item arrives damaged, the customer must retain all original packaging and contact us immediately so we can file a formal claim with the carrier on your behalf. ​

5. Non-Returnable Items Please note that in accordance with our strict hygiene standards, mouthpieces cannot be returned or exchanged once they have been shipped, regardless of whether customs fees were paid. All sales on custom-manufactured instruments and tailored apparel are final once production has commenced.

2. Information We Collect To provide you with the highest level of professional service, we collect specific information when you interact with our site or make a purchase: ​Personal Identification Information: Your full name, billing address, shipping address, email address, and telephone number. ​Financial Information: Payment details necessary to process your order. Please note that all transactions are processed securely through our verified third-party payment gateways (such as PayPal). Muzicara LLC does not store or retain your complete credit card information on our servers. ​Automated Information: When you browse our site, we automatically receive your computer’s internet protocol (IP) address, browser type, and operating system to help us optimize the user experience and ensure site security. ​

3. How We Use Your Information We use the collected information exclusively to facilitate our business operations and provide you with exceptional service. Your data is utilized to: ​Process transactions, fulfill orders, and arrange for secure shipping. ​Communicate with you regarding order statuses, custom instrument build timelines, and precise suit measurements. ​Screen orders for potential risk, unauthorized transactions, or fraud to protect both the consumer and the business. ​Provide customer support and respond to professional inquiries. ​Deliver relevant updates regarding TDLA Instruments products, strictly in accordance with your communication preferences. ​

4. Sharing Your Personal Information We respect your privacy and do not sell, rent, or lease your personal information to third parties. We only share your data with trusted service providers necessary to operate our business, including: ​E-commerce Platforms: We use WooCommerce to securely host and manage our online store. ​Payment Processors: To securely authorize and finalize your financial transactions. ​Analytics Providers: We utilize tools such as Google Analytics to understand site traffic and improve our digital storefront. ​Legal Compliance: We may disclose your information if required to do so by law, or if you violate our Terms and Conditions. ​

5. Data Retention and Security Muzicara LLC implements standard industry practices to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We maintain your Order Information for our operational, tax, and legal records unless and until you formally request the deletion of this data.

​6. Your Privacy Rights Depending on your jurisdiction (including the State of California), you may have specific rights regarding your personal data. These rights include the ability to: ​Request access to the personal information we hold about you. ​Request corrections or updates to inaccurate or incomplete data. ​Request the deletion of your personal information from our active systems. ​To exercise any of these rights, please contact us using the information provided below.

​7. Modifications to This Policy We reserve the right to modify this Privacy Policy at any time to reflect changes in our operational practices, or for legal and regulatory compliance. Any changes will take effect immediately upon their posting to the website. ​

8. Contact Information If you have any questions regarding this Privacy Policy, or if you wish to exercise your data rights, please contact the TDLA Instruments administration team via the formal contact form on our website.